# en_US lang file for Module ticket # Copyright (C) 2013 Jean-François FERRY # # This program is free software: you can redistribute it and/or modify # it under the terms of the GNU General Public License as published by # the Free Software Foundation, either version 3 of the License, or # (at your option) any later version. # # This program is distributed in the hope that it will be useful, # but WITHOUT ANY WARRANTY; without even the implied warranty of # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the # GNU General Public License for more details. # # You should have received a copy of the GNU General Public License # along with this program. If not, see . # # Generic # Module56000Name=Tickets Module56000Desc=Ticket system for issue or request management Permission56001=See tickets Permission56002=Modify tickets Permission56003=Delete tickets Permission56004=Manage tickets Permission56005=See tickets of all Third-Parties (not effective for external Users, always be limited to the Third-Party they depend on) TicketDictType=Tickets type TicketDictCategory=Tickets Categories TicketDictSeverity=Tickets severity TicketTypeShortBUGSOFT=Dysfonctionnement logiciel TicketTypeShortBUGHARD=Dysfonctionnement matériel TicketTypeShortCOM=Commercial question TicketTypeShortINCIDENT=Request for assistance TicketTypeShortPROJET=Project TicketTypeShortOTHER=Other TicketSeverityShortLOW=Low TicketSeverityShortNORMAL=Normal TicketSeverityShortHIGH=High TicketSeverityShortBLOCKING=Critical/Blocking ErrorBadEmailAddress=Field '%s' incorrect MenuTicketMyAssign=My tickets MenuTicketMyAssignNonClosed=My open tickets MenuListNonClosed=Open tickets TypeContact_ticket_internal_CONTRIBUTOR=Contributor TypeContact_ticket_internal_SUPPORTTEC=Assigned User TypeContact_ticket_external_SUPPORTCLI=Customer Contact / incident tracking TypeContact_ticket_external_CONTRIBUTOR=External contributor OriginEmail=Email source Notify_TICKETMESSAGE_SENTBYMAIL=Send ticket answer by eMail # Status NotRead=Not read Read=Read Answered=Answered Assigned=Assigned InProgress=In progress Waiting=Waiting Closed=Closed Deleted=Deleted # Dict Type=Type Category=Category Severity=Severity # eMail templates MailToSendTicketMessage=To send eMail from ticket message # # Admin page # TicketSetup=Ticket Module Setup TicketSettings=Settings TicketSetupPage= TicketPublicAccess=A public interface requiring no identification is available at the following url TicketSetupDictionaries=The type of Application Categories and severity level are configurable from dictionaries TicketParamModule=Module variable Setup TicketParamMail=Email Setup TicketEmailNotificationFrom=Notification eMail from TicketEmailNotificationFromHelp=Used into ticket message answer by example TicketEmailNotificationTo=Notifications eMail to TicketEmailNotificationToHelp=Send eMail notifications to this Address. TicketNewEmailBodyLabel=Text message sent after creating a ticket (public interface) TicketNewEmailBodyHelp=The text specified here will be inserted into the eMail confirming the creation of a new ticket from the public interface. Information on the consultation of the ticket are automatically added. TicketParamPublicInterface=Public interface Setup TicketsEmailMustExist=Require an existing eMail Address to create a ticket TicketsEmailMustExistHelp=In the public interface, the eMail Address should already be filled in the Database to create a new ticket. PublicInterface=Public interface TicketUrlPublicInterfaceLabelAdmin=Public interface URL TicketUrlPublicInterfaceHelpAdmin=It is possible to define an alias to the Web Server and thus make available the public interface to another IP Address. TicketPublicInterfaceTextHomeLabelAdmin=Welcome text of the public interface TicketPublicInterfaceTextHome=You can create a support ticket or view existing from its identifier tracking ticket. TicketPublicInterfaceTextHomeHelpAdmin=The text defined here will appear on the home page of the public interface. TicketPublicInterfaceTopicLabelAdmin=Interface title TicketPublicInterfaceTopicHelp=This text will appear as the title of the public interface. TicketPublicInterfaceTextHelpMessageLabelAdmin=Help text to the message entry TicketPublicInterfaceTextHelpMessageHelpAdmin=This text will appear above the message input area of the User. ExtraFieldsTicket=Extra attributes TicketCkEditorEmailNotActivated=HTML editor is not activated. Please put FCKEDITOR_ENABLE_MAIL content to 1 to get it. TicketsDisableEmail=Do not send eMails for ticket creation or message recording TicketsDisableEmailHelp=By default, eMails are sent when new tickets or messages created. Enable this option to disable *all* eMail notifications TicketsLogEnableEmail=Enable log by eMail TicketsLogEnableEmailHelp=At each change, an eMail will be sent **to each Contact** associated with the ticket. TicketParams=Params TicketsShowModuleLogo=Display the Logo of the Module in the public interface TicketsShowModuleLogoHelp=Enable this option to hide the Logo Module in the pages of the public interface TicketsShowCompanyLogo=Display the Logo of the Company in the public interface TicketsShowCompanyLogoHelp=Enable this option to hide the Logo of the main Company in the pages of the public interface TicketsEmailAlsoSendToMainAddress=Also send notification to main eMail Address TicketsEmailAlsoSendToMainAddressHelp=Enable this option to send an eMail to "Notification eMail from" Address (see Setup below) TicketsLimitViewAssignedOnly=Restrict the display to tickets assigned to the current User (not effective for external Users, always be limited to the Third-Party they depend on) TicketsLimitViewAssignedOnlyHelp=Only tickets assigned to the current User will be visible. Does not apply to a User with tickets management rights. TicketsActivatePublicInterface=Activate public interface TicketsActivatePublicInterfaceHelp=Public interface allow any visitors to create tickets. TicketsAutoAssignTicket=Automatically assign the User who created the ticket TicketsAutoAssignTicketHelp=When creating a ticket, the User can be automatically assigned to the ticket. TicketNumberingModules=Tickets numbering Module TicketNotifyTiersAtCreation=Notify Third-Party at creation # # Index & list page # TicketsIndex=Ticket - home TicketList=List of tickets TicketAssignedToMeInfos=This page display ticket list which are assigned to current User NoTicketsFound=No ticket found TicketViewAllTickets=View all tickets TicketViewNonClosedOnly=View only open tickets TicketStatByStatus=Tickets by status # # Ticket card # Ticket=Incident ticket TicketCard=Ticket card CreateTicket=Create ticket EditTicket=Edit ticket TicketsManagement=Tickets Management CreatedBy=Created by NewTicket=New Ticket SubjectAnswerToTicket=Ticket answer TicketTypeRequest=Request type TicketCategory=Category SeeTicket=See ticket TicketMarkedAsRead=Ticket has been marked as read TicketReadOn=Read on TicketCloseOn=Clotured on MarkAsRead=Mark ticket as read TicketMarkedAsReadButLogActionNotSaved=Ticket marked as closed but no action saved TicketHistory=Ticket history AssignUser=Assign to User TicketAssigned=Ticket is now assigned TicketChangeType=Change type TicketChangeCategory=Change category TicketChangeSeverity=Change severity TicketAddMessage=Add a message AddMessage=Add a message MessageSuccessfullyAdded=Ticket added TicketMessageSuccessfullyAdded=Message successfully added TicketMessagesList=Message list NoMsgForThisTicket=No message for this ticket Properties=Classification LatestNewTickets=Latest %s newest tickets (not read) TicketSeverity=Severity ShowTicket=See ticket RelatedTickets=Related tickets TicketAddIntervention=Create intervention CloseTicket=Close ticket CloseATicket=Close a ticket ConfirmCloseAticket=Confirm ticket closing ConfirmDeleteTicket=Please confirm ticket deleting TicketDeletedSuccess=Ticket deleted with success TicketMarkedAsClosed=Ticket marked as closed TicketMarkedAsClosedButLogActionNotSaved=Ticket marked as closed but no log saved ! TicketDurationAuto=Calculated duration TicketDurationAutoInfos=Duration calculated automatically from intervention related TicketUpdated=Ticket Updated SendMessageByEmail=Send message by eMail TicketNewMessage=New message ErrorMailRecipientIsEmptyForSendTicketMessage=Recipient is empty. No eMail send TicketGoIntoContactTab=Please go into "Contacts" tab to select them TicketMessageMailIntro=Introduction TicketMessageMailIntroHelp=This text is added only at the beginning of the eMail and will not be saved. TicketMessageMailIntroLabelAdmin=Introduction to the message when sending eMail TicketMessageMailIntroText=Hello,
A new response was sent on a ticket that you Contact. Here is the message:
TicketMessageMailIntroHelpAdmin=This text will be inserted before the text of the response to a ticket. TicketMessageMailSignature=Signature TicketMessageMailSignatureHelp=This text is added only at the end of the eMail and will not be saved. TicketMessageMailSignatureText=

Sincerely,

--

TicketMessageMailSignatureLabelAdmin=Signature of response eMail TicketMessageMailSignatureHelpAdmin=This text will be inserted after the response message. TicketMessageHelp=Only this text will be saved in the message list on ticket card. TicketMessageSubstitutionReplacedByGenericValues=Substitutions variables are replaced by generic values. TimeElapsedSince=Time elapsed since TicketTimeToRead=Time elapsed before read TicketContacts=Contacts ticket TicketDocumentsLinked=Documents linked to ticket ConfirmReOpenTicket=Confirm reopen this ticket ? TicketMessageMailIntroAutoNewPublicMessage=A new message was posted on the ticket with the subject %s : TicketAssignedToYou=Ticket assigned TicketAssignedEmailBody=You have been assigned the ticket #%s by %s MarkMessageAsPrivate=Mark message as private TicketMessagePrivateHelp=This message will not display to external Users TicketEmailOriginIssuer=Issuer at origin of the tickets InitialMessage=Initial Message LinkToAContract=Link to a Contract TicketPleaseSelectAContract=Select a Contract UnableToCreateInterIfNoSocid=Can not create an intervention when no Third-Party are defined TicketMailExchanges=Mail exchanges TicketInitialMessageModified=Initial message modified TicketMessageSuccesfullyUpdated=Message successfully Updated TicketChangeStatus=Change status TicketConfirmChangeStatus=Confirm the status change : %s ? TicketLogStatusChanged=Status changed : %s to %s TicketNotNotifyTiersAtCreate=Not notify Company at create Unread=Unread # # Logs # TicketLogMesgReadBy=Ticket read by %s NoLogForThisTicket=No log for this ticket yet TicketLogAssignedTo=Ticket assigned to %s TicketAssignedButLogActionNotSaved=Ticket assigned but no log saved ! TicketLogPropertyChanged=Change classification : from %s to %s TicketLogClosedBy=Ticket closed by %s TicketLogProgressSetTo=Progress change to %s percent TicketLogReopen=Ticket re-opened # # Public pages # TicketSystem=Ticket system ShowListTicketWithTrackId=Display ticket list from track ID ShowTicketWithTrackId=Display ticket from track ID TicketPublicDesc=You can create a support ticket or check from an existing ID. YourTicketSuccessfullySaved=Ticket has been successfully saved! MesgInfosPublicTicketCreatedWithTrackId=A new ticket has been created with ID %s. PleaseRememberThisId=Please keep the tracking number that we might ask you later. TicketNewEmailSubject=Ticket creation confirmation TicketNewEmailSubjectCustomer=New support ticket TicketNewEmailBody=This is an automatic eMail to confirm you have registered a new ticket. TicketNewEmailBodyCustomer=This is an automatic eMail to confirm a new ticket has just been created into your Account. TicketNewEmailBodyInfosTicket=Information for monitoring the ticket TicketNewEmailBodyInfosTrackId=Ticket tracking number : %s TicketNewEmailBodyInfosTrackUrl=You can view the progress of the ticket by clicking the link above. TicketNewEmailBodyInfosTrackUrlCustomer=You can view the progress of the ticket in the specific interface by clicking the following link TicketEmailPleaseDoNotReplyToThisEmail=Please do not reply directly to this eMail! Use the link to reply into the interface. TicketPublicInfoCreateTicket=This form allows you to record a support ticket in our management system. TicketPublicPleaseBeAccuratelyDescribe=Please accurately describe the problem. Provide the most information possible to allow us to correctly identify your request. TicketPublicMsgViewLogIn=Please enter ticket tracking ID TicketTrackId=Tracking ID OneOfTicketTrackId=One of yours tracking ID ErrorTicketNotFound=Ticket with tracking ID %s not found ! Subject=Subject ViewTicket=View ticket ViewMyTicketList=View my ticket list ErrorEmailMustExistToCreateTicket=Error : eMail Address not found in our Database TicketNewEmailSubjectAdmin=New ticket created TicketNewEmailBodyAdmin=

Ticket has just been created with ID #%s, see informations :

SeeThisTicketIntomanagementInterface=See ticket in management interface TicketPublicInterfaceForbidden=Access for this area : forbidden # notifications TicketNotificationEmailSubject=Ticket %s Updated TicketNotificationEmailBody=This is an automatic message to notify you that ticket %s has just been Updated TicketNotificationRecipient=Notification recipient TicketNotificationLogMessage=Log message TicketNotificationEmailBodyInfosTrackUrlinternal=View ticket into interface TicketNotificationNumberEmailSent=Notification eMail sent : %s # # Boxes # BoxLastTicket=Latest created tickets BoxLastTicketDescription=Latest %s created tickets BoxLastTicketContent= BoxLastTicketNoRecordedTickets=No recent unread tickets BoxLastModifiedTicket=Latest modified tickets BoxLastModifiedTicketDescription=Latest %s modified tickets BoxLastModifiedTicketContent= BoxLastModifiedTicketNoRecordedTickets=No recent modified tickets